Updated: Thursday, September 10th 2020
Your statutory right under the consumer protection (Distance Selling) regulations 2000, allow a 7 day cooling off period for those enrolments completed on line only.
The right to cancel starts the day the contract is agreed and ends 7 working days after the day the contract was agreed.
Cancellation requests will only be accepted in writing, preferably by email to SRISOnlineQueries@sheffcol.ac.uk. Telephone cancellations are not acceptable.
After the cooling off period the following refund policy applies.
The College will only refund tuition fees and associated charges in exceptional cases.
The full fee for a course is payable even if the learner decides not to complete the course. For Higher Education courses you can apply to Student Finance England to get access to a student grant/loan. The College also has a limited, means tested learner support fund which can help with costs.
Visa Refunds for Overseas Students
Refunds for visa applications will be subject to a retention of 50% of the deposit paid which includes a contribution towards the Colleges Administration costs.
The College will process the full refund of fees, when a course does not run, or closes as a result of a decision by the College. The College will not grant refunds under any other circumstances.
Payment of Refunds
Please ensue that you retain your payment receipt.
If a payment is made by credit/debit card then the refund will be made directly back to the same credit/debit card. All other refunds are payable by cheque or bank transfer.
Any correspondence regarding fees and charges should be addressed to:
Executive Director of Finance and Resources
The Sheffield College