Complaints
Before making a complaint, please ensure you have read the Complaints Policy. Often, complaints can be resolved with staff quickly within the appropriate area.
Before making a complaint, please ensure you have read the Complaints Policy. Often, complaints can be resolved with staff quickly within the appropriate area.
Visit these links to find additional information regarding our complaints procedures.
Step 1 - Submitting a complaint |
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Before submitting a complaint, please ensure you have read the Complaints Policy. Often, complaints can be resolved with staff quickly within the appropriate area. Please ensure that you have attempted to resolve your complaint informally with an appropriate staff member before considering submitting a formal complaint. If you are dissatisfied with the outcome to your initial informal complaint, please complete the Formal Complaint Form that you can access below. Alternatively, you can email the Complaints Officer at collegecomplaints@sheffcol.ac.uk.
In order for the complaint to be assigned efficiently, please ensure you provide us with as much information as possible, including:
Please be aware that the college will not accept anonymous or malicious complaints. Please find more information on this in the Complaints Policy. |
Step 2 – Acknowledgement of a complaint |
| Your complaint will be acknowledged by the Complaints Officer within 2 working days and be assigned to a member of the College Leadership Team, who will contact you to discuss your complaint in more detail, as well as your preferred outcome as a result of your complaint. |
Step 3 – Complaint response and outcome |
| At the end of the investigation, you will receive the outcome to your complaint in writing, sent from the Complaints Officer. The investigation should take no longer than 20 working days to complete. Please note that some complaints can take longer to conclude – if an extension is required by the college, the Complaints Officer will let you know. |
Step 4 – Appealing the outcome |
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If you wish to appeal the outcome response, please make the Complaints Officer aware. Either the Deputy Principal or another assigned member of the Executive Leadership Team will acknowledge your appeal and review the complaint and the outcome. You will receive a written response within 10 working days from acknowledgement. If you are still dissatisfied with the appeal outcome, please contact the Education and Skills Funding Agency. Full details are available via our Complaints Policy. |
