In an increasingly service led economy, customer service skills have never been more in demand; whether face to face, by telephone or via social media. Customer expectations are continuously rising and customer service has become an occupational area in its own right with a growing number of people in jobs where the main requirement is to deploy customer service skills.
You will learn from experienced, specialised and enthusiastic tutors, supported by experienced Training Assessment Facilitators who provide a link between college and your workplace. You will have access to up-to-date IT facilities and course resources on the college intranet which can be accessed at home. During your apprenticeship you will gain invaluable first-hand experience of the industry you work in. As an apprentice you will earn a weekly wage, meaning you won't be out of pocket whilst you work towards getting your standard.
Maths and English GCSEs grades 9/4 or A*- C (or acceptable alternatives e.g. Functional Skills).
This course opens up a wide range of opportunities, often leading to offers of full-time employment. You may progress on to an Advanced Apprenticeship course (Level 3) – often with the same employer, or may decide that a different area of work interests you (e.g. specialising in accounts or Business Administration) and could access an Apprenticeship in that area.
Completion of the standard will show that you have completed a course of academic and vocational study and provide you with the knowledge, skills and behaviours you need to apply for job roles within the customer service industry, with a range of employers including health service, universities, local and national government offices and many other small, medium and large employers.
During your standard you will develop your knowledge, skills and behaviours to ensure your readiness for your End Point Assessment (EPA). To demonstrate your knowledge and competency as a Customer Service Practitioner you will take part in a practical observation, portfolio showcase with interview and professional discussion.
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